Frequently Asked Questions

1. What should I bring for adventure activities?

 We recommend:

  • Comfortable clothing suitable for the activity
  • Closed-toe shoes with good grip (sneakers or trekking boots)
  • Hat or cap, sunglasses, and sunscreen
  • Small backpack for personal items
  • Water bottle (at least 2 liters) and energy snacks
  • Warm clothing (fleece and windbreaker), depending on the activity and weather

Yes, we recommend booking in advance to secure your spot. Many tours have limited capacity and require prior coordination. Early bookings allow for better organization and a more personalized service.

Your safety is our priority. If the weather conditions prevent the activity from taking place, we will offer to reschedule or provide a partial refund, depending on the situation.

Yes, all our activities include transfers from and to your accommodation in Mendoza City or Uco Valley. Please confirm if your lodging is within our coverage area when booking.

No. We offer activities suitable for all levels — beginners, intermediate, and advanced. Our guides will assist and support you throughout the activity.

Yes, children are welcome on family-friendly activities if they meet the minimum age requirement. For trekking and adventure tours, we recommend a minimum age of 10.

Yes, we offer private and tailor-made tours customized to your interests, schedule, and needs.

Our guides speak Spanish, English, and Portuguese. If you require another language, please inquire about availability.

Group size varies depending on the activity. We typically work with small groups of 2 to 12 people to ensure a safe and personalized experience.

 If for any reason you cannot continue, our support vehicle (when available) or guide will take the necessary measures to ensure your comfort and safety.

Lunch may include a multi-course meal at wineries or a box lunch for outdoor activities. We offer regional dishes, vegetarian options, and gluten-free meals, depending on the tour. Please inform us in advance about any dietary restrictions.

We do not have a full equipment rental service but can provide some basic items such as trekking poles, backpacks, and jackets, depending on the activity. If you need additional gear, there are specialized rental shops in Mendoza. Our team will gladly assist you with advice or arrangements. Please check availability when booking.

  • Half-day tours: 4 to 5 hours
  • Full-day tours: 8 to 10 hours

The exact duration is detailed in each tour description.

Yes, we have a cancellation and modification policy. We recommend making changes or cancellations as early as possible. Please check the specific terms for each activity in our Cancellation Policy section.

All our tours are led by certified and licensed guides. We provide the necessary safety equipment (first aid kit, radio communication, support vehicle) and follow strict emergency protocols to ensure your well-being.

It is not mandatory but highly recommended, especially for adventure activities. If you do not have insurance, we can advise you on how to get proper coverage.

We use high-quality city bikes or mountain bikes, comfortable and suitable for different terrains.

Yes, you can bring your personal camera. Drone use is subject to local regulations and the policies of the sites we visit.

Please be on time. If you arrive late, unfortunately, we cannot wait, as this affects the group. For private activities, we will evaluate solutions on a case-by-case basis.

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