Cancellation and Refund Policy

At Entre Cumbres EVT, we strive to offer high-quality, well-organized experiences. We understand that unexpected situations can happen, so we apply the following policy:

Cancellations by the participant:

  • Up to 15 days before the activity: 100% refund, minus administrative or banking fees if applicable.
  • Between 14 and 7 days before the activity: 50% refund.
  • Less than 7 days before the activity: No refund. 
  • No-show on the activity day: No refund.
  •  

Date Changes

Requests must be made at least 7 days in advance, subject to availability.

Cancellations Due to Weather Conditions

 If the activity is canceled due to adverse weather or force majeure (as decided by our guides or authorities), we will reschedule the activity.
If rescheduling is not possible, we will offer a credit voucher valid for 12 months for another activity.

Cancellations by Entre Cumbres EVT

 If the activity is canceled for reasons attributable to us (minimum group size not met, logistical issues, etc.), we will offer a 100% refund or the option to reschedule, as preferred by the client.

Scroll to Top